Policy Manual

NOTICE TO STUDENT
All questions pertaining to registration, refunds, school policy, course content, explanation of state licensing law, final exams (if applicable), and completion certificates should be addressed to your school. School contact information is available under the “School Info” tab on your course home page.

COURSE EXPIRATION AND REVIEW
All course lessons on the computer must be completed within 180 days from the date of enrollment. Access to the computer lessons will expire at midnight on the 180th day after enrollment. You have 90 days to access and review the course content after you have completed the last lesson in a course.(Regardless of when the course is completed within the 180 days from enrollment.)

COURSE EXTENSION POLICY
If you can not complete your course within the 180 days, then you may purchase a 60 day extension from your school. The 60 day extension period begins from the date your course originally expires. You may purchase up to three extensions per course. It is your responsibility to contact your school coordinator to find out about purchasing an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.

REGISTRATION CANCELLATION POLICY
Please contact your school for questions regarding cancellation of a registration.

TECHNICAL SUPPORT
Technical Support is available at 1-800-743-8703 or email questions to techsupport@mycoursepage.com. Technical Support is available Monday – Thursday from 9:00am to 9:00pm EST, Friday 9:00am to 6:00pm EST, Saturday 12:00pm to 4:00pm EST (on call)  and Sunday 2:00pm to 8:00pm EST.  Holidays hours may change.

The quickest and best way to address tech support is to go to www.mycoursepage.com/support. If you call Technical Support, please be prepared to explain you problem in detail and have access to your computer. In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

SYSTEM REQUIREMENTS
In order to take this distance education course, your computer must meet the following system requirements:

  • IBM PC Compatible Computer (minimum 350 MHz processor with 64 MB RAM)
  • SVGA (800×600) video card, driver and monitor
  • Microsoft Windows 98/ME/200*/XP*
  • Adobe Acrobat Reader 5.0 or greater (free download available with course)
  • Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or T1)
  • Microsoft Internet Explorer version 5.5 or greater (free download available with course). CompuTaught courses do not support any ‘Beta’ versions of Internet Explorer.
  • Printer (for course documentation and Student Affidavit)
  • Flash Player plug-in (free download available with course).

CD-ROM Version Only:

  • CD-ROM drive (CD-ROM version only)
  • 5 MB available hard drive space to install program and at least 7 MB available hard drive space per hour of course work (CD-ROM version only) For example:  If you have purchased a 3 hour course and a 6 hour course, then you would need an average of 68 MB of available hard drive space (9 hours x 7 MB = 63MB plus 5MB to install)

* In order to install and use the CD-ROM courses (if available) on Windows 2000 or Windows XP, the User must belong to the Administrators or Power User Groups.

REQUIREMENTS FOR COMPLETING THE COURSE
Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the Operating Instructions at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements:

  • Complete ALL instructional lessons in the course by answering each question correctly at least twice. The questions are timed and need to be answered within the prescribed time for credit.
  • Return a signed and dated Student Affidavit to your school when the course is complete. The Student Affidavit is a signed document from you certifying that you have personally completed each assigned lesson of instruction. This student affidavit must be returned before you can receive credit for a distance learning course. (You may access your Student Affidavit only after all lessons are complete. Click on that “Submit Documentation” button under the Course Certification Instruction tab to obtain a copy of the Student Affidavit.)
  • CD-ROM Students: You MUST upload your course work upon completion of all course lessons. (Directions on how to upload your course are available on your course home page.) If you do not have the ability to establish an internet connection, you must save your course work to a diskette and return that diskette to your school so that the school administrator can check it for course completion. (Online courses will be automatically marked as complete when you finish the last lesson.) Please note: It is highly recommended that you upload your course work every time you exit your course, as this will save any work that may be lost if you experience computer problems.

STUDENT BEHAVIOR / DISCIPLINARY POLICIES
When taking our educational courses, you are expected to comply with all policies as stated within this school catalog. If you fail to adhere to these policies, it may invalidate your eligibility for course credit. (These situations will be handled on a case by case basis.)